Conversion/Retention Agent – Limassol – Competitive Package
SMO Careers is hiring on behalf of a client for a Conversion Agent - English Speaker, Conversion Agent - Arabic Speaker and Retention Agent Arabic - Speaker to join their team in Limassol.
The roles focus on promoting the company’s financial products and services, communicating with prospective clients, and supporting the client activation process while ensuring a high level of customer service at all times.
Responsibilities
-Promote Company’s financial products and services
-Perform outbound calls to prospective clients with demo and live trading applications
-Ensure clients receive the highest level of service at all times
-Consistent follow up with clients via phone calls or emails through the client activation process
-Assist clients with inquiries on the trading platforms, products, onboarding and funding procedures
-Participate in the company’s marketing activities and promotional campaigns for customer acquisition and conversion
-Stay informed about the financial markets in order to spot trends, look for new opportunities and establish credibility with clients by understanding their requirements
-Assist Compliance with the processing of Know-Your-Client documentation
Requirements
-Fluency in English/Arabic language both oral communication and written is a must. Other languages will be considered as a plus
-Bachelor's degree, minimum of 6 months related experience in the financial industry
-Proficiency in the use of MS Office
-Proven track record in a sales environment
-Ability to grasp complex concepts quickly, and able to identify key messaging for different audiences
-Independent, self-directed and not afraid to make decisions to develop, execute and deliver on an assigned strategy
-Ability to work in a high-pressure and fast-moving environment
-Positive attitude, flexible nature, a person who would thrive in a fast-paced, constantly changing environment
-Ability to work flexible hours
-Knowledge of forex, CFD trading and the markets is desirable
-Passion for phone sales is a must
Benefits
-Professional development opportunities and continuous learning
-Attractive Salary: -Conversion English Speaker - up to 2000 gross/monthly paid in 12 months -Conversion Arabic Speaker- up to 2600 gross/monthly paid in 12 months -Retention Arabic Speaker- up to 2500 gross/monthly paid in 12 months
-21 Days Annual Leave
-10 days paid Sick leave
-Working hours: Monday-Friday 9:00-18:00
-Medical insurance after probation period (6 months)
Application
If you are a Conversion/Retention Agent looking to join a dynamic environment, apply with your CV and we will be in touch for a confidential discussion.
